Shipping policy

1. Domestic Shipping (Within Pakistan)
We are committed to providing efficient and reliable shipping services throughout Pakistan. Below are the details regarding shipping times, fees, and other important information.

  • Shipping Partners: We use trusted courier services such as TCS, Leopards Courier, and Pakistan Post to ensure timely delivery of your orders.

  • Processing Time:

    • Once your order is placed, it will be processed and dispatched within 1-2 business days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed on the next business day.
    • Please ensure that your address details are accurate to avoid any delays.

  • Shipping Time:

    • Karachi: Delivery typically takes 2-3 business days.
    • Other Major Cities (e.g., Lahore, Islamabad, Rawalpindi, etc.): Delivery typically takes 3-5 business days.
    • Remote Areas: Delivery to more remote or less accessible areas may take up to 7 business days depending on the courier service and location.

  • Shipping Costs:

    • Shipping fees are calculated at checkout based on your delivery location and the weight/size of your order.
    • The exact shipping cost will be clearly displayed before you finalize your purchase.

2. Order Tracking

  • Once your order has been dispatched, you will receive an email notification with a tracking number.
  • You can use the tracking number to track the progress of your shipment online through the courier service’s tracking portal.

3. Delivery Issues
While we strive to deliver your order on time, certain unforeseen circumstances (weather conditions, public holidays, or courier delays) may affect delivery.
If you encounter any issues with your delivery, such as delays or damaged items, please follow these steps:

  • Contact Us: Reach out to our customer support team at fullstoppakistancontact@gmail.com
  •  or call us at 0309-5456841.
  • We will assist you promptly and may offer solutions such as tracking updates or the initiation of an investigation with the courier service.

4. Shipping Restrictions
Currently, we only offer shipping within Pakistan. We do not provide international shipping services at this time. We are continuously working to expand our reach, so stay tuned for updates.

5. Lost or Missing Packages
In case your package is lost during transit or fails to arrive on time, please take the following steps:

  • Notify Us: Contact us immediately at fullstoppakistancontact@gmail.com
  •  or 0331-8961390. Business Address:  Plot No C1 110/111 Sector 6b North Karachi Industrial Area , Karachi Central , North Karachi Town , Sindh .We will begin an investigation with the courier service.
  • Courier Responsibility: Once an order has been marked as “delivered” by the courier service, it is considered to be delivered to the provided address. We are not liable for packages that are marked as delivered but are later found to be missing or stolen. If this happens, we will work with the courier service to investigate the issue.

6. Handling Returns and Exchanges
For details on how to return or exchange an item, please refer to our Return and Exchange Policy.

7. Business Information
    Business Name:  FULLSTOP CLOTHING (SMC-PRIVATE) LIMITED                                 Contact No: 0331 8961390                                                                                                Business Address: Plot No C1 110/111 Sector 6b North Karachi Industrial Area ,      Karachi Central , North Karachi Town , Sindh